AgentX: AI-Powered Enterprise Knowledge Platform

AgentX helps businesses turn scattered documents and internal knowledge into an AI-powered assistant that delivers accurate answers with source references.

I led the product design from concept to launch, covering the enterprise web app, AI knowledge base setup, search experience, integrations, and website chatbot deployment.

AgentX agent creation interface with live chat preview

My Role

As the lead product designer, I worked closely with the CEO and product managers to define the product experience, prioritize launch features, and design the end-to-end platform across desktop and mobile.

My work included:

Product strategy and feature definition
User journeys, wireframes, prototypes, and UI design
Knowledge base creation and AI search experience
Website widget deployment flow
Design handoff and launch support

Problem

Enterprise knowledge is often scattered across documents, tools, and internal systems, making it hard for teams and customers to find reliable answers quickly.

This creates slow workflows, repeated support requests, and inconsistent user experiences.

Design Goal

Create a simple AI-powered platform that helps organizations upload knowledge, build private AI assistants, and make information accessible through web apps, websites, Slack, and Teams.

Key Product Experiences

1. Ask AI, Get Trusted Answers

Users can ask questions in natural language and receive accurate answers in seconds, supported by source references for verification.

AgentX AI answer experience with selected knowledge sources and reference links

Unlock your data simply by asking.

2. Centralized Enterprise Workspace

A streamlined workspace helps teams manage AI agents, knowledge bases, documents, integrations, and deployment settings in one place.

AgentX centralized workspace for agents, models, resources, and documents

A workspace designed for easier enterprise knowledge management.

3. Simple Knowledge Upload & Integration

Users can upload documents, connect data sources, and configure their AI knowledge base through a simple, guided flow.

AgentX wizard flow for uploading documents and connecting online knowledge sources

Build a private AI knowledge base with minimal setup.

Businesses can deploy AgentX's AI chatbot directly onto their websites to provide instant AI-powered support to visitors.

AgentX ChatBubble widget style options for website chatbot deployment

Deploy an AI chatbot to websites with a lightweight ChatBubble widget.

Impact

After launch in February 2024, AgentX gained strong early traction:

56.4% retention rate
4,000+ organic users without active marketing
Paid users secured during pre-launch
Expanded to users across 136 countries by April 2024
New product features released monthly